1. Our Commitment to Privacy

We are committed to complying with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs). Nothing in this policy limits any of your rights under the Privacy Act or other applicable laws in Australia.

2. What Information We Collect

Personal Information

Contact details: Name, email address, telephone number, postal address.
Payment information: Credit card or bank details may be collected by our third-party payment processors (we do not store full credit card numbers on our systems).
Business information: Company name, ABN/ACN, billing address, and relevant contact details for B2B transactions.

Non-Personal Information

Usage data: IP address, browser type, operating system, referring URLs, and pages visited on our website.
Cookies and similar technologies: We may use cookies or similar tracking tools to enhance user experience, analyse website traffic, and facilitate certain features (e.g., remembering your cart items).

Sensitive Information

We generally do not collect sensitive information (e.g., health data, religious beliefs). If we ever need such data, we will seek your explicit consent or ensure we have a lawful basis for doing so.

3. How We Collect Personal Information

Directly From You

When you place an order, complete a form, or correspond with us via email/phone.
When you create an account on our website or subscribe to newsletters/promotional materials.

Automatically

Through cookies, log files, and analytics services when you browse our website.

Third Parties

From payment processors, marketing partners, or publicly available sources to verify information or enhance our customer records, if permitted by law.

4. Why We Collect & Use Personal Information

We collect and use personal information for purposes such as:

Processing Orders & Deliveries

To handle your transactions, process payments, and arrange shipping.

Customer Support & Communication

To respond to inquiries, provide product advice, or update you on order status.
To send administrative messages (e.g., order confirmations or policy updates).

Marketing & Promotions

To inform you about new products, services, or special offers (you can opt out of marketing at any time).

Website Operation & Improvement

To maintain and optimise our website's performance, track usage patterns, and improve user experience.

Legal & Compliance

To comply with our legal obligations, respond to lawful requests, or enforce our rights under contracts and policies.

5. Disclosure of Personal Information

We may share your personal information:

With Service Providers

Third-party companies that assist with payment processing, order fulfilment, shipping, marketing, or website hosting. We take reasonable steps to ensure they handle your data according to the Privacy Act and APPs.

For Legal Requirements

If required by law, court order, or governmental regulation, or when disclosure is necessary to protect our rights or the rights of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be part of the transferred assets.
We do not sell, rent, or trade your personal information to third parties for unrelated marketing purposes.

6. International Transfers of Personal Information

We may use cloud-based services or partner with suppliers who operate in other countries. Where we transfer your personal information outside of Australia, we take reasonable steps to ensure the recipient protects your data under standards comparable to Australian privacy law.

7. Data Security & Retention

Security Measures

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorised access, misuse, or disclosure.
Sensitive data like payment details are typically handled by secure third-party payment gateways with industry-standard encryption.

Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. We securely destroy or de-identify information when it is no longer needed.

8. Accessing & Correcting Your Personal Information

Access

You have the right to request access to the personal information we hold about you. Subject to certain exceptions, we will provide you with a copy of that information or allow you to view it.

Correction

If you believe your personal information is inaccurate, out-of-date, or incomplete, please contact us so we can correct it.
To request access or correction, please reach out to our Privacy Officer (see Section 11). We may require proof of identity before releasing any personal information.

9. Cookies & Online Tracking

Use of Cookies

Our website may use cookies or similar technologies to enhance your user experience (e.g., saving shopping cart items) and analyse traffic.
You can usually modify your browser settings to decline cookies, but this may limit certain features on our website.

Analytics Services

We may use analytics tools (e.g., Google Analytics) to collect information about how visitors use our website. These tools set cookies to help us understand website usage and improve user experience.

10. Marketing Communications

Opt-In

We may send you marketing emails or newsletters if you have opted in.

Opt-Out

You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.

11. Contact Us

For questions, concerns, or to make a privacy-related request, please contact us.

12. Complaints

If you have a complaint about how we handle your personal information, please contact us. We will respond as promptly as possible and do our best to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised policy will be effective immediately upon posting on our website, with the updated date shown at the top. We encourage you to periodically review this page for the latest information on our privacy practices.